Building a service business is a funny thing. Most of us start out DOING the service we offer. We love doing this thing, so we say yes to all the opportunities to do it and start dabbling in lots of other related services. There are so many places we can help! It’s so exciting!! So many things!!!
But as we work with more and more clients, we begin to realize we’re doing too many different things for too many different people. And so we start zeroing in on the kinds of services we love most and the kinds of clients who make that work a joy. Little by little, we get clearer on the true change we’re trying to make in this world.
Entrepreneurs like me, though, delay the dreaded day of PICKING ONE THING as long as humanly possible. Not because we think it’s the wrong thing to do. We KNOW it’s the right thing to do. We delay because of fear. Fear of change. Fear of no longer being comfortable with “the way things work.” Fear of letting go and allowing others to lead.
Six months ago, I finally decided to embrace the fear and leap. It’s been terrifying at times, but I know that the fear is just a sign that I need to lean in and keep going. I’m proud of what we’ve built and I can’t wait to watch it get even better under the watchful eye of my amazing team. I’m also acutely aware that none of this would have gotten built if I hadn’t finally ripped that bandaid off and DECIDED to pick one thing.
So now it’s time to share our signature service with all of you…
Introducing…
What is it? Our signature process for helping you get your company’s most essential processes out of your team’s heads, so that you can identify, hire, and train the right people to grow the business and serve your clients.
Who is it for? Mission-driven teams who are growing like crazy and need to get their employee training handled ASAP so they can scale without going crazy.
Who is it NOT for? Business owners that want to document their business “just in case” or who don’t hire new employees very often.
This program is for you if these are your problems…
The way you onboard people in your frequently-trained positions is a cluster.
It takes your best people out of the game for weeks at a time.
Each new hire gets different information about “how we do things around here.”
There’s no way of knowing if they get the information they do need.
And it takes forever for them to be productive.
You’ve tried downloading Trainual or writing your own SOPs, but the whole thing made you feel like a failure.
You have dreams of scaling your business to serve more clients, but your entire business model is inside the heads of a few superstar team members.
Even if you do scale, there’s no way you can maintain the high quality of service and, dammit, you will NOT compromise your clients’ experience!
Imagine if…
Everyone on your team shares your vision for the company and the culture you want to create.
Everyone on your team knows what success looks like for their position and exactly which tasks they own.
Every time you hire a new employee, you and your team don’t have to think about what to do to bring them on board. You know that your training works.
Every new team member knows that they’re cared for and what they need to do. They’re ready to start producing as soon as they’re on board.
Your business processes don’t feel “accidental.” You have a system to keep your documentation and training up-to-date.
You have the confidence to bring on a ton of new clients because you finally have clearly-documented processes and training. Everyone is on the same page!
Here’s how we’ll work together during our 90-Day Program:
We’ll assess your particular needs, identify your key processes, and prioritize what to document to get you the biggest ROI.
We’ll assign your team content and teach them how to break down what they do in video form.
Your team will submit assigned content, while we provide lots of support and loving tension so they can actually get this project completed!
We’ll turn your team’s submitted content into effective training, including meaningful assessments along the way.
We’ll teach your team how to keep going and how to keep things up-to-date!
And here’s what you’ll end up with…
Documentation and training for your most frequently-trained positions. For most clients, we’ll get through 2-3 positions during our time together, but it will depend on your unique needs and your team’s capacity to get us content. We’ll provide you with:
job descriptions, so new hires know what’s expected of them and what success looks like.
work instructions, to walk employees step-by-step through how to do their most important tasks.
regular quizzes, to assess learning along the way.
on-the-job training checklists, so trainers can make sure new hires know what they’re doing before they’re on their own.
Additional material about your business, essential for new hires, but useful for everyone:
new-hire orientation content, so team members know everything about the organization they’re joining, including company history, mission, vision, core values, competitive analysis, and more.
employee bios, so new hires can get to know their team from day 1.
an accountability chart, so every team member is clear on how everyone fits into the organization.
core service process maps, so everyone knows how your main service(s) are delivered from beginning to end.
Last but not least, we provide Trainual setup and training - so your Trainual account will be set up the right way the first time and your team will be equipped to keep it running.
It feels good to FOCUS
So this is The Process Mavens’ one thing. For now. We’ve been doing it for a while, and it just keeps getting better and better. Most importantly, it gets results.
If it sounds like the solution to your problem, then get in touch. Here. We’d love to help make your employee training a breeze!