Sure, you've documented your processes, but are you using them?

If you’re going to spend all that time writing down how you should be doing all the things in your business, isn’t it worth spending at least a few hours to make sure all that hard work actually gets used?

Yes, make a plan for documenting.

But also make a plan for implementing said documentation.

At the very least, you need…

  • Comprehensive training for all managers on how to use your SOP or training software.

  • One person assigned to make sure ALL processes and training get updated every 6 months (minimum)

  • One person assigned as the “Owner” for each department’s processes who should update things anytime they change

  • One person assigned to make sure all new employees go through their required training when they come on board.

  • A deadline by which all managers will ensure their team has reviewed and/or completed their assigned training.

If you’re not going to create ownership and systems for keeping your documentation up-to-date, the whole endeavor is kind of a waste.