Our team cares a LOT about excellence. And about building and implementing training that actually gets business results for our clients. We literally talk about this topic EVERY SINGLE WEEK.
And that’s why getting data from our clients like the ones we got last week fill me with absolute joy.
You guys. THIS SHIT IS WORKING.
So let me tell you a little bit about my client, Megan and the amazing transformation she had.
About the Client
Megan runs this ridiculously wonderful business called, Scribble 2 Script, where she services a unique niche: Kids who don’t-qualify for special education services but who are undeniably “struggling” in some way. The therapies and instruction she provides are life-changing for the families she serves because they’ve often been told again and again that “there’s nothing wrong.” Seriously… parents RAVE about the transformations that Scribble 2 Script has helped their child achieve. (And no… it’s not just about handwriting)
Anyway - with the huge impact they make and the kind-hearted humans who work there, they’re a pretty wonderful client to serve.
The Problem
When I met Megan, she was ready to grow her business significantly, which meant growing her team. The problem was her specialist onboarding and training process involved hours and hours of her valuable time, plus the pain of having to re-figure-out the whole process every time a new person came on board. Their training was technical and very specific and bogged the whole team down every time they had to do it.
Something had to change.
This meant she needed to transform her 1-on-1 intensive onboarding and training program for specialists into a scalable, repeatable process. Enter, The Process Mavens.
The Transformation
After learning everything we needed to know about how her business worked, we helped her create an automated onboarding process that solicited all of the key onboarding information from new employees, ensuring she never had to hand out that darned employee handbook again!
Then, we got to work designing and building custom online training in Trainual for her three most essential programs, including creating checkpoints for all of her hands-on observation and practice sessions. We even built her a tool her trainers can use to assess the trainee on the job to make sure they’re really ready to run solo!
The Results
Now here’s the exciting part - After 3+ months of using her new-and-improved onboarding and training, she reported the following before/after metrics…
Number of hours it takes to train a new specialist went from 80 total hours to 30 hours!
Number of days it takes for a new specialist to be productive on the job went from 20 days to 10 days!
When asked to respond to the statement “It’s easy to prep and onboard new employees” she went from “Strongly Disagree” to “Agree”!
When asked to respond to the statement, “Our training provides a consistent message about our values and culture” she went from “Disagree” to “Strongly Agree”!
When asked to respond to the statement, “Our training provides consistent job-specific training”, she went from “Disagree” to “Strongly Agree”!
Ditto for her training’s effectiveness, efficiency, and experience.
In short, their training process was completely transformed.
And now, as her business is on the cusp of huge growth, she’s ready to onboard and train her specialists with ease. More importantly, she can rest well at night knowing every one of them knows how to do their job the right way - an essential thing when you’re working with little kids.
So yeah… I’m pretty proud of what we’re doing over here at The Process Mavens. Yes, we’re helping our clients scale, but when I think about the ripple effect to our clients’ clients… it’s pretty wonderful.
Do you need help building a new-hire onboarding and training that will scale? Complete the form below to schedule a call!